Property Management Services – FAQs

Our Dedicated Owner Relations Team

How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team?

Our dedicated Owner Relations Team is here to support you, providing monthly reviews, financial statements, and personalized coordination to keep you informed and involved.

With easy access to our Owner Portal, you can:

• View bookings and occupancy in real time

• Communicate with our reservations team

• Access monthly reports

• Book your own stays with ease

We make ownership simple, transparent, and stress-free.

Our Property Care Services

Can you outline your property management services, including cleaning, inspections, and maintenance?

We have a dedicated team assigned to your home to manage cleaning, quality control, and maintenance, ensuring it is always guest-ready and in excellent condition.

Our Operations and Maintenance teams handle a wide range of services, including:

• Regularly scheduled maintenance for HVAC and plumbing

• Lawn care and exterior maintenance, including pressure washing

• Hot tub maintenance

• Inventory management

We take care of the details so you can enjoy hassle-free ownership.

What is your approach to managing damage caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

We offer guests a damage protection waiver, providing coverage for accidental damage that may occur during their stay—giving you peace of mind while maintaining the integrity of your property.

What unique aspects set Southern Comfort Cabin Rentals apart from other property management companies, especially in terms of advantages to homeowners?

Our homeowners are part of our family, and we treat their homes as if they were our own. We focus on building profit with you, not from you—ensuring your success is our priority.

Your home will have a dedicated housekeeper who becomes an expert in its unique care and upkeep, providing consistent, high-quality service.

From routine maintenance to major renovations, our in-house team is here to save you time and money, offering trusted expertise every step of the way.

Our Marketing & Sales Professionals

What are some of the strategies you use to market vacation rentals to guests?

We implement a comprehensive marketing strategy to maximize your listing’s visibility and bookings. This includes professional photography, a well-optimized website with top Google rankings, targeted email marketing and newsletters, and active social media promotion. Your property will be listed on over 10 platforms, including Airbnb, Marriott, and VRBO, and we use a dynamic pricing strategy to ensure competitive rates and maximum revenue.

Our Contract Terms

As a potential new owner in your program, can you outline the commission structure and any additional costs a homeowner might incur?

Our commission structure is based on a percentage of rental income earned from the nightly rental rate. The commission is agreed upon per home, factoring in the property’s average daily rate.

There is also a one-time setup fee to cover the cost of integrating your home into our rental program and ensuring it meets our quality standards.

Our Trust Accounting

How you handle financial management for the properties you manage. Do you follow trust accounting principles?

When managing the finances of your vacation rental, we use Trust Accounting principles to maintain separate accounts for rental income and expenses. As part of our trust accounting services, we provide detailed monthly financial reports to keep you informed of your property’s performance.

Our Technology

What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

We leverage advanced technology to efficiently manage your vacation rental. Our tools streamline online bookings and reservations, market your property across multiple channels to increase visibility, and utilize dynamic pricing and revenue management to optimize earnings based on data-driven performance metrics.

Additionally, we enhance guest experiences with keyless entry systems and noise-monitoring technology to ensure seamless and secure stays.

Our Revenue Management

How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Our dedicated revenue manager uses dynamic pricing tools to maximize your home’s revenue while maintaining high occupancy rates. Pricing is continuously adjusted based on demand, seasonality, local events, and market trends, ensuring your property remains competitive and profitable year-round.

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